Services

Customer Experience (CX) Solutions

Focus: Empathy-driven support that builds brand loyalty.

The Service: 24/7 Multichannel Support including Inbound/Outbound Voice, Live Chat, Email, and Social Media Management.
The OTG Approach: We don’t just answer tickets; we manage relationships. Our agents in Lahore, Pakistan are trained in cultural neutrality and high-EQ communication to ensure your customers feel heard and valued.
Technical Edge: Fully integrated with your existing CRM (Salesforce, Zendesk, Hubspot) via our secure Static IP gateway.
The Result: Higher CSAT (Customer Satisfaction) scores and increased customer lifetime value.

Focus: Turning administrative bottlenecks into streamlined workflows.

The Service: Data Entry & Management, Content Moderation, Order Processing, and Financial Administrative Support.
The OTG Approach: We take the repetitive, high-volume tasks off your plate. Our teams follow strict ISO-aligned quality protocols to ensure 99.9% accuracy in data handling.
Technical Edge: Operating in a "Clean Desk" environment where USB ports are disabled and personal devices are prohibited, ensuring your sensitive operational data never leaks.
The Result: A 60% reduction in operational overhead and faster turnaround times for your core business processes.

Focus: Expert-led troubleshooting that protects your reputation.

The Service: Level 1 & Level 2 Technical Helpdesk, Software Navigation Support, and Product Troubleshooting.
The OTG Approach: We recruit from Lahore’s top technical universities to find agents who actually understand your product. We bridge the gap between "Tech Speak" and "Customer Speak."
Technical Edge: All support is conducted over TLS 1.3 encrypted sessions. Our N+1 power redundancy ensures that even during local outages, your technical helpdesk stays online.
The Result: Reduced "Time-to-Resolution" and a technical support arm that feels like it’s sitting in your own office.

Discover why global leaders are choosing our Lahore, Pakistan center for their critical business processes.