Intelligent BPM. Global Impact

OTG delivers high-impact Customer Experience (CX) and Business Process Management solutions from our state-of-the-art hub in Lahore, Pakistan. We bridge the gap between operational complexity and excellence.

Partnering for Quality.

Delivering with Excellence

K
+

Global Happy Clients

K
+

Project Completed

+

Team Members

+

Digital products

Our Purpose: Mission & Vision

Our Vision: To be the global benchmark for operational integrity and service excellence, transforming how brands connect with their customers through innovation and trust.

Our Mission: To empower businesses by providing scalable, high-quality BPM and CX solutions from Lahore, Pakistan, fueled by world-class talent and a relentless commitment to our partners’ success.

World-Class Talent. 60% Operational Savings.

By partnering with OTG, global firms leverage the vast, multilingual talent pool of Pakistan. We provide a “Plug-and-Play” secure environment that allows you to reinvest capital into your core business while we handle the operational heavy lifting.

Labor Arbitrage

Access university-educated professionals at a fraction of on-shore costs.

Zero Infrastructure

Eliminate the cost of office rent, utilities, and N+1 power redundancy.

Tech & Licensing

Reduce “per-seat” software costs and eliminate hardware lifecycle expenses.

The OTG "Shield" (Value Proposition Trio)

ISO-Aligned Security Standards

While currently in the certification pipeline, OTG strictly adheres to ISO 27001 (Information Security) and ISO 9001 (Quality Management) protocols. We operate with TLS 1.3 and AES 256-bit encryption as standard.

Global Compliance

Our facility in Lahore, Pakistan is built on a foundation of UK GDPR and US CCPA compliance, ensuring your brand’s reputation is never at risk.

Scalable Excellence

We provide the agility of a startup with the security of an enterprise, scaling our teams in real-time to match your growth.

Services

Our core services

Customer Experience (CX):

Seamless, empathy-driven support across every digital touchpoint.

Back-Office Optimization

Streamlining complex administrative workflows for maximum efficiency.

Technical Support

Specialist-led troubleshooting designed to build long-term brand loyalty.

Latest Projects

Portfolio to explore

Our Awards

We get multiple awards

2019

Google awards

Honorable mention

Desktop excellence

2021

CSS awards design

Honorable mention

Desktop excellence

2020

New technology innovation

Honorable mention

Desktop excellence

2022

UI/UX design of the month

Honorable mention

Desktop excellence

2023

Rise technology

Honorable mention

Desktop excellence

2024

Goal achievement

Honorable mention

Desktop excellence

Our agile process is ability to adapt and respond to change. Agile organizations view change as an opportunity, not a threat.

Our team

Awesome team
members

Melon Bulgery

Project Manager

David Elone

Product Designer

Melina Opole

Project Manager

Melon Bulgery

Project Manager

Jacob Jones

Project Manager
I wish I would have thought of it first. Creative agency is the most tech valuable business resource we have ever purchased. Dude your stuff is the bomb! eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt to the explicabo.

Janeta Cooper

CEO AT TECH
I wish I would have thought of it first. Creative agency is the most tech valuable business resource we have ever purchased. Dude your stuff is the bomb! eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt to the explicabo.

Lempor Kooper

CEO AT TECH
I wish I would have thought of it first. Creative agency is the most tech valuable business resource we have ever purchased. Dude your stuff is the bomb! eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt to the explicabo.

Zonalos Neko

CEO AT TECH
Our reputed world wide partners
Our reputed world wide partners

Ready to Redefine Your Operations?

Consult Our Experts

Ready to Redefine Your Operations?

Discover why global leaders are choosing our Lahore, Pakistan center for their critical business processes.